Customer Service Coordinator
3.
5 Hamlet, NC Hamlet, NC Full-time Full-time $40,000 - $45,000 a year $40,000 - $45,000 a year 4 days ago 4 days ago 4 days ago THE PLASTEK GROUP is seeking a Customer Service Coordinator for its Manufacturing Division located in Hamlet, NC.
The Plastek Group is a multi-national custom plastics injection molder of consumer packaging for large companies such Proctor & Gamble, Unilever, Church & Dwight and many others.
Plastek has good pay, great benefits, is safe and secure, and a has fantastic work environment.
Check us out today and find out why more than 330 people in Hamlet have a great career at Plastek! As Plastek's Customer Service Coordinator you will provide superior customer service by developing and building strong working relationships with key customers, to effectively manage all demand activity.
Essential Duties and Responsibilities Talk with customers by phone or in person and receive orders for products.
Follow up on customer inquiries to assure satisfactory completion.
Solicit sale of new or additional services.
Coordinating new projects using color matches and artwork used in decorating process.
Remain current on changes in policies, procedures, and product offerings.
Follow through on complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation and adjust billing when necessary.
Work with Process Engineering and the Tool Room on status of new and/or existing molds.
Work with Quality Control to resolve customer complaints and rejections.
Assist Accounts Receivable to collect overdue debt from the customer.
Host Customer visits to insure good customer relations.
Skills & Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Be detail oriented.
Possess good analytical, interpersonal, and organizational skills.
Possess good time management skills.
Ability to work well with others.
Able to take on multiple tasks at one time and see through to completion.
Be self-directed and self-motivated.
Exceptional experience with various computer software; Microsoft Office, Windows, Word, Excel Reading and interpretation skills.
Effective oral and written communication skills.
Ability to apply the concept of basic math skills.
SAP Computer system.
Experience & Education Bachelor's degree in business or related field or 1-3 years' experience in Customer Service or equivalent combination of education and experience is needed.
Salary:
From $45,000.
00 per year
Benefits:
Health Insurance FREE Dental and Vision insurance Flexible spending account FREE Life insurance Paid time off Referral program 401K Job Type:
Full-time Pay:
$40,000.
00 - $45,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance Experience level:
3 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Ability to Relocate:
Hamlet, NC 28345:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Hamlet, NC Hamlet, NC Full-time Full-time $40,000 - $45,000 a year $40,000 - $45,000 a year 4 days ago 4 days ago 4 days ago THE PLASTEK GROUP is seeking a Customer Service Coordinator for its Manufacturing Division located in Hamlet, NC.
The Plastek Group is a multi-national custom plastics injection molder of consumer packaging for large companies such Proctor & Gamble, Unilever, Church & Dwight and many others.
Plastek has good pay, great benefits, is safe and secure, and a has fantastic work environment.
Check us out today and find out why more than 330 people in Hamlet have a great career at Plastek! As Plastek's Customer Service Coordinator you will provide superior customer service by developing and building strong working relationships with key customers, to effectively manage all demand activity.
Essential Duties and Responsibilities Talk with customers by phone or in person and receive orders for products.
Follow up on customer inquiries to assure satisfactory completion.
Solicit sale of new or additional services.
Coordinating new projects using color matches and artwork used in decorating process.
Remain current on changes in policies, procedures, and product offerings.
Follow through on complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation and adjust billing when necessary.
Work with Process Engineering and the Tool Room on status of new and/or existing molds.
Work with Quality Control to resolve customer complaints and rejections.
Assist Accounts Receivable to collect overdue debt from the customer.
Host Customer visits to insure good customer relations.
Skills & Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Be detail oriented.
Possess good analytical, interpersonal, and organizational skills.
Possess good time management skills.
Ability to work well with others.
Able to take on multiple tasks at one time and see through to completion.
Be self-directed and self-motivated.
Exceptional experience with various computer software; Microsoft Office, Windows, Word, Excel Reading and interpretation skills.
Effective oral and written communication skills.
Ability to apply the concept of basic math skills.
SAP Computer system.
Experience & Education Bachelor's degree in business or related field or 1-3 years' experience in Customer Service or equivalent combination of education and experience is needed.
Salary:
From $45,000.
00 per year
Benefits:
Health Insurance FREE Dental and Vision insurance Flexible spending account FREE Life insurance Paid time off Referral program 401K Job Type:
Full-time Pay:
$40,000.
00 - $45,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance Experience level:
3 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Ability to Relocate:
Hamlet, NC 28345:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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